Last Updated: 16/07/2026

Introduction

At RONYJON ENTERPRISES PRIVATE LIMITED, we strive to provide our customers with a smooth and convenient shopping experience. This Cancellation Policy explains the terms and conditions applicable to the cancellation of orders placed through our website for clothing and fashion products for men, women, and children.

By placing an order on our website, you acknowledge and agree to the terms of this Cancellation Policy.

1. Order Cancellation

Customers may request cancellation of an order by contacting our customer support team as soon as possible after placing the order.

An order can generally be cancelled only before it has been shipped or handed over to our shipping or logistics partner.

Once an order has been shipped, dispatched, or handed over to the courier or logistics partner, the cancellation request may no longer be accepted. In such cases, customers may be eligible to initiate a return or exchange in accordance with our applicable Return and Refund Policy.

2. Cancellation Timeframe

Cancellation requests should be submitted as soon as possible after placing the order.

We recommend contacting us within 24 hours of placing the order or before the order enters the shipping process, whichever occurs earlier.

Cancellation requests received after the order has been processed for dispatch may not be accepted.

The ability to cancel an order depends on its processing and shipping status at the time we receive the cancellation request.

3. How to Request Cancellation

To request cancellation, please contact us using the contact details provided below.

Please provide the following information:

  • Customer Name

  • Order Number

  • Registered Email Address or Mobile Number

  • Reason for Cancellation, if applicable

Our customer support team will review the request and confirm whether the order can be cancelled.

A cancellation request is considered accepted only after confirmation from RONYJON ENTERPRISES PRIVATE LIMITED.

4. Cancellation by RONYJON ENTERPRISES PRIVATE LIMITED

We reserve the right to cancel an order in certain circumstances, including but not limited to:

  • Product being unavailable or out of stock

  • Incorrect or incomplete product information

  • Incorrect pricing or technical errors on the website

  • Payment authorization failure

  • Suspected fraudulent or unauthorized transactions

  • Incorrect, incomplete, or undeliverable shipping information

  • Delivery restrictions in the customer’s location

  • Failure to verify customer or payment information where necessary

  • Circumstances beyond our reasonable control

  • Any violation of our Terms and Conditions or applicable policies

If we cancel an order for which payment has already been received, the eligible amount will be refunded to the original payment method or through another appropriate method, subject to applicable payment processing procedures.

5. Refunds for Cancelled Orders

If your cancellation request is successfully accepted and payment has already been made, the eligible refund will be initiated after the cancellation is confirmed.

Refunds will generally be processed to the original payment method used for the transaction.

Depending on the payment gateway, bank, card issuer, or financial institution, the time required for the refunded amount to appear in your account may vary.

We are not responsible for delays caused by banks, payment gateways, card networks, or other third-party payment providers.

6. Cancellation of Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers may request cancellation before the order has been shipped.

If a COD order has already been shipped, cancellation may not be possible. Customers may instead be required to follow the applicable return or refusal-at-delivery procedure, subject to our Return and Refund Policy.

Repeated cancellations or refusal of COD orders may result in restrictions on future COD availability or other appropriate action.

7. Orders Already Shipped

Orders that have already been dispatched or handed over to a courier or logistics partner generally cannot be cancelled through the standard cancellation process.

If you no longer wish to receive a shipped order, you may contact our customer support team to understand whether a return, exchange, or other available option applies.

Any return or refund after shipment will be governed by the applicable Return and Refund Policy.

8. Promotional and Discounted Orders

Orders placed using promotional offers, discount codes, coupons, vouchers, or other special offers may be subject to additional cancellation and refund conditions.

If an order containing promotional benefits is cancelled, the promotional benefit may not be reinstated.

Where permitted, the refund amount may be adjusted for any non-refundable discount, coupon, promotional benefit, or other applicable charge.

9. Partial Cancellation

If an order contains multiple products, customers may request cancellation of individual products, provided those products have not already been processed for dispatch.

Partial cancellation may not be possible after the relevant product has been shipped.

Where partial cancellation is accepted, the eligible amount for the cancelled product will be refunded in accordance with the applicable refund process.

10. Cancellation Due to Product Unavailability

In rare circumstances, a product displayed as available on our website may become unavailable due to inventory discrepancies, quality-control issues, or other unforeseen circumstances.

If we are unable to fulfill an order due to product unavailability, we may cancel the affected product or the entire order.

If payment has already been received, the eligible amount will be refunded to the original payment method.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping and contact information while placing an order.

If an order cannot be processed or delivered because of incorrect, incomplete, or inaccurate information provided by the customer, we may contact the customer for clarification.

If the order has not yet been shipped, the customer may request cancellation.

If the order has already been shipped, cancellation may not be possible and additional shipping or return charges may apply where permitted under our applicable policies.

12. Refund Processing Time

Once a cancellation is approved, we will initiate the eligible refund within a reasonable processing period.

The time taken for the refund to be credited to the customer’s account may depend on the payment method and the customer’s bank or payment service provider.

Typical processing times may vary depending on:

  • Payment Gateway

  • Bank

  • Credit/Debit Card Issuer

  • UPI Service Provider

  • Other Financial Institution

RONYJON ENTERPRISES PRIVATE LIMITED does not control the processing time of third-party financial institutions.

13. Non-Cancellable Orders

The following orders may generally not be eligible for cancellation:

  • Orders that have already been shipped or dispatched

  • Orders that have been delivered

  • Orders for which a return process has already been initiated

  • Orders that have been completed or otherwise processed beyond the cancellation stage

  • Orders that are subject to specific non-cancellation conditions disclosed at the time of purchase

Customers may still have return or exchange rights where applicable under our Return and Refund Policy.

14. Cancellation and Return Policy

Cancellation and returns are separate processes.

An order may be cancelled before shipment if it meets the requirements of this Cancellation Policy.

Once an order has been shipped or delivered, customers may need to use the applicable return, exchange, or refund process instead of requesting cancellation.

Customers should review our Return and Refund Policy for information regarding eligible returns, exchanges, refunds, damaged products, defective products, and other post-delivery issues.

15. Fraudulent or Unauthorized Transactions

If we identify an order as potentially fraudulent, unauthorized, suspicious, or in violation of our security procedures, we reserve the right to cancel the order and take appropriate action.

Where payment has already been received, any refund will be processed subject to applicable laws, payment procedures, and verification requirements.

We may also request additional information from the customer where reasonably necessary to verify an order or transaction.

16. Force Majeure

We may cancel or delay an order where fulfillment becomes impossible or impractical due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fire

  • Severe weather

  • Epidemics or pandemics

  • Government restrictions

  • Strikes or labor disruptions

  • Transportation disruptions

  • Logistics disruptions

  • Internet or technology failures

  • Payment system failures

  • War or civil unrest

  • Other unforeseen circumstances

Where an order is cancelled due to such circumstances and payment has already been received, we will process any eligible refund in accordance with applicable laws and our refund procedures.

17. No Cancellation After Successful Delivery

Once an order has been successfully delivered, it cannot be treated as a cancellation request.

Any issue concerning the delivered product, including size, fit, defect, damage, incorrect product, or change of mind, will be handled according to our applicable Return and Refund Policy.

18. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal and regulatory requirements.

Any changes will be posted on this page along with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

19. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request cancellation of an order, please contact us:

RONYJON ENTERPRISES PRIVATE LIMITED

Email: info@ronyjonenterprises.com

Phone: +91 7888250544

Address:

4TH FLOOR, OFFICE NO. 406, OM DIVYA CHS. LTD,
Trikamdas Road, Kandivali West,
Mumbai, Mumbai Suburban, Maharashtra – 400067, India.

We will review cancellation requests and respond within a reasonable time based on the status of the order.