Last Updated: 16/07/2026

Thank you for shopping with RONYJON ENTERPRISES PRIVATE LIMITED. We are committed to providing high-quality clothing and fashion products for men, women, and children while ensuring a smooth and satisfying shopping experience.

Please read this Refund & Returns Policy carefully to understand our return, replacement, exchange, and refund procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product is received in a damaged or defective condition.

  • You receive an incorrect item, size, or product different from what you ordered.

  • You notify us within 7 days of receiving your order.

  • You provide clear photos and, where possible, an unboxing video as proof of the issue.

b. Size Exchange

If a clothing item does not fit as expected, you may request a size exchange within 7 days of delivery, subject to:

  • Availability of the requested size.

  • The product being unused and unworn.

  • The product being unwashed and unaltered.

  • All original tags and labels remaining attached.

  • The original packaging being intact.

c. Non-Returnable Items

The following products are not eligible for return, exchange, or refund, except where they are received damaged, defective, or incorrect:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Items returned without original tags, labels, packaging, or accessories.

  • Innerwear, socks, face masks, or other hygiene-sensitive products.

  • Gift cards, promotional items, or complimentary products.

  • Clearance or final-sale products.

  • Products specifically marked as non-returnable on the product page.

2. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and unworn.

  • Original tags and labels must remain attached.

  • The product must be returned in its original packaging.

  • All accessories, invoices, and complimentary items received with the order should be included.

  • The product must be free from stains, perfume, deodorant marks, makeup, pet hair, or any other signs of use.

  • The product must not have been washed, altered, repaired, or modified.

  • The return request must be submitted within the applicable return period.

All returned products are subject to a quality inspection.

Returns that do not meet the eligibility requirements may be rejected, and the product may be returned to the customer.

3. Return Process

To initiate a return or exchange:

  1. Contact our customer support team through our website or email.

  2. Provide the following information:

    • Order Number

    • Customer Name

    • Registered Email Address or Mobile Number

    • Reason for Return or Exchange

    • Photos or videos, where applicable, for damaged, defective, or incorrect products.

  3. Our support team will review your request within 24–48 business hours.

  4. If the request is approved, we may arrange a pickup where the service is available or provide instructions for shipping the product to our designated return address.

  5. Once the returned product is received and successfully passes inspection, we will process the applicable refund or exchange.

A return request is considered approved only after confirmation from RONYJON ENTERPRISES PRIVATE LIMITED.

4. Refund Process

After we receive and inspect the returned product, eligible refunds will be processed to the original payment method used for the purchase.

Refunds will be initiated after the returned product passes our quality inspection.

Estimated Refund Timeline

  • Online Payments: Generally 3–7 business days after refund initiation.

  • Credit/Debit Cards: Subject to the processing time of the respective bank or card issuer.

  • UPI / Net Banking: Generally 3–5 business days after refund initiation.

The actual time taken for the refund to appear in your account may vary depending on your bank, payment gateway, card issuer, UPI provider, or other financial institution.

RONYJON ENTERPRISES PRIVATE LIMITED is not responsible for delays caused by third-party financial institutions or payment service providers.

5. Shipping Charges and Refunds

Original shipping charges are generally non-refundable unless the return is due to an error attributable to us, including:

  • The wrong product being delivered.

  • A defective product being delivered.

  • A damaged product being delivered due to our handling or fulfillment process.

Any refund of shipping charges will be determined after reviewing the circumstances of the return.

6. Exchange Policy

We offer exchanges for eligible products under the following circumstances:

  • Wrong size received.

  • Damaged or defective product.

  • Incorrect product delivered.

All exchanges are subject to product and size availability.

If the requested size or product is unavailable, you may be offered:

  • A refund, where applicable; or

  • Another available product, subject to any applicable price difference.

Any additional amount payable due to a higher-priced replacement product must be paid by the customer before the replacement is processed.

Where the replacement product has a lower price, the applicable difference may be refunded or otherwise adjusted, subject to our applicable procedures.

7. Return Shipping

If the return is due to:

  • A defective product,

  • A damaged product, or

  • An incorrect product delivered by us,

we will generally bear the applicable return shipping cost.

For returns or exchanges due to personal preference, incorrect size selection, change of mind, or any reason not caused by an error on our part, return shipping charges may be the responsibility of the customer, particularly where a pickup service is unavailable.

Any applicable return shipping charges will be communicated to the customer before the return is processed.

8. Quality Inspection

All returned products may undergo a quality inspection before a refund or exchange is approved.

The inspection may verify:

  • Product condition

  • Original tags and labels

  • Packaging

  • Signs of wear or use

  • Washing or alteration

  • Stains, odors, makeup, deodorant, perfume, or other marks

  • Accessories and complimentary items

  • Product authenticity and correspondence with the original order

If the returned product does not meet the requirements of this policy, we reserve the right to reject the return, exchange, or refund.

9. Refund Exceptions

A refund or exchange may not be issued if:

  • The returned item fails our quality inspection.

  • The product has been worn, washed, altered, repaired, or otherwise used.

  • Original tags or labels are missing.

  • Original packaging or required accessories are missing.

  • The product has stains, odors, makeup, perfume, deodorant marks, pet hair, or other signs of use.

  • The return request is submitted after the applicable return period.

  • The product is specifically marked as non-returnable on the product page.

  • The product falls within a hygiene-sensitive category that is excluded from returns.

  • The customer is unable to provide sufficient information or evidence for a claimed damaged, defective, or incorrect product where such evidence is reasonably required.

10. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of delivery.

We may request clear photographs, videos, packaging images, product labels, or an unboxing video to assess the issue.

Where the issue is confirmed to be attributable to us or our fulfillment process, we may offer an appropriate remedy, which may include:

  • Replacement

  • Size or product exchange, where applicable

  • Refund

The final resolution will depend on product availability, the nature of the issue, and the circumstances of the order.

11. Incorrect Product or Size Received

If you receive a product that is different from the product or size ordered, please contact us within 7 days of delivery.

We may arrange a return and provide a replacement with the correct product or size, subject to availability.

If the correct product or size is unavailable, an eligible refund or alternative solution may be offered.

12. Product Availability for Exchanges

All exchanges are subject to stock availability.

If a replacement size or product is unavailable at the time the exchange is processed, we may offer an eligible refund or another available alternative.

Availability displayed on the website does not guarantee that a replacement product will be available when the returned item is processed.

13. Multiple Products in One Order

If an order contains multiple products, individual products may be eligible for return or exchange depending on the applicable conditions.

Each returned product must independently satisfy the eligibility requirements under this policy.

Where applicable, refunds will be calculated based on the eligible product or products successfully returned and approved.

14. Promotional and Discounted Products

Products purchased using promotional offers, discount codes, coupons, vouchers, or other special offers may be subject to additional return or exchange conditions.

Where a refund is approved, the refund amount may take into account the actual amount paid for the returned product after applicable discounts.

Promotional benefits, coupons, vouchers, or complimentary items may not be reinstated after a return or exchange unless specifically stated otherwise.

15. Refunds for Failed or Unsuccessful Deliveries

If an order cannot be delivered due to circumstances such as an incorrect or incomplete address, repeated delivery failure, or other reasons attributable to the customer, any refund will be subject to the applicable terms of the order and our policies.

Any applicable shipping, return, or handling charges may be deducted where permitted.

16. Refund Method

Eligible refunds will generally be issued to the original payment method used when placing the order.

In certain circumstances, we may provide an alternative refund method where appropriate and permitted by applicable laws and payment-processing requirements.

Customers may be required to provide additional information to facilitate the refund process.

17. Changes to This Refund & Returns Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services, technology, or applicable laws and regulations.

Any updates will be posted on this page along with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

18. Contact Us

For returns, exchanges, refunds, or assistance with your order, please contact us:

RONYJON ENTERPRISES PRIVATE LIMITED

Email: info@ronyjonenterprises.com

Phone: +91 7888250544

Address:

4TH FLOOR, OFFICE NO. 406, OM DIVYA CHS. LTD,
Trikamdas Road, Kandivali West,
Mumbai, Mumbai Suburban, Maharashtra – 400067, India.

Our customer support team will review your request and provide assistance in accordance with this Refund & Returns Policy.